Dusti Lowndes, R.S., Director of Emergency Management, DC Water

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Customers expect to be notified when their utilities will be affected. Overall satisfaction scores are 84 points higher when customers recall receiving a proactive communication from their utility company via a phone call, email, text message, or social media message. Everbridge automates two-way communications with your customers, improving business continuity and making you more competitive.

As Westfield Oil and Gas Operations Director, Aaron Bean, explains, “Being able to tailor messages to only identified areas on a map rather than just sending out the message across the entire population, and being able to respond to situations appropriately based on customer communication is so helpful. It allows us a lot of flexibility and saves us a lot of time.” Watch to learn:
  • How to use proactive communications to meet your customers’ expectations.
  • Ways that automation saves time, money, and protects your employees.
  • Additional benefits, including streamlining employee onboarding and eliminating repetitive processes.

About the speaker

Dusti Lowndes: Dusti began working for DC Water of Washington in 2014. Along with managing DC Water’s emergency response, planning, and mitigation activities, she reviews and writes response plans, is responsible for external citywide planning to enhance Public Works Emergency Support Function (ESF 3), facilitates DC Water’s portions of the District’s Response Plans, oversees an annual training and exercise calendar, and serves as the coordinator and Planning Section Chief for DC Water’s Incident Management Team.

Previously she was a member of the Planning Section for NorthWest Montana Type 3 Incident Management Team for eight years and worked for Montana Department of Environmental Quality - Public Water Supply from ten years as the program’s security and emergency preparedness specialist and as a technical assistance specialist/inspector. As a registered sanitarian (RS), Dusti previously worked for Flathead City-County Environmental Health Division for four years after receiving her bachelor’s degree in Environmental Quality from the Salish Kootenai College of Montana and the College of Charleston in South Carolina.

Dusti has numerous certifications and a variety of experience in incident management, critical infrastructure protection, contamination monitoring, risk and resilience assessments, water system operations and maintenance, drinking water quality regulations, public health, emergency planning, training and exercises, mitigation efforts, and response. She enjoys instructing courses and leading workshops and exercises. In her free time, she has volunteered with the American Red Cross and works with animal rescue groups. She enjoys being outside, camping, and fishing with her family and friends. Dusti is a fifth generation Montanan who grew up in Belgrade, Montana.


Eric Chetwynd: Director of Industry Solutions at Everbridge, Eric brings more than 20 years of experience creating and leading innovative software solutions to market.

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