How Human Behavior Affects Business Resilience

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Business resilience plans typically focus on operational responses with the assumption that people will keep calm and make rational decisions. However, that isn’t always the case - human behavior during emergencies is often unpredictable and unproductive. While it’s impossible to predict how any one person will react to a crisis, a sound knowledge of the factors that influence human behavior can help critical event managers anticipate likely response scenarios.

This white paper will help you:

  • Understand how stress and panic affects your employees' behavior during a critical event
  • Outline ways managers can implement a proactive approach to anticipate stressors 
  • Influence contingency plans for situations in which people don’t respond as expected

Download the White Paper