Emergencies like natural disasters, technology failures, or cyber breaches were once thought to be a rare, one-in-a-lifetime event. Now, they’re a part of our everyday lives. To make things even more complicated, novelty threats, or “crisis emergencies” are also increasing in frequency, forcing companies to respond to situations they never saw coming.
In this white paper, internationally recognized crisis management expert Regina Phelps examines what constitutes excellent performance in a crisis, and what it takes to achieve it.
She outlines:
- A leader's role in a crisis.
- Developing a framework for crisis leadership.
- The different models of crisis decision making.