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This on-demand session features industry experts sharing firsthand experiences about how they’re addressing the need to have robust operational business continuity plans in place to deal with significant events like the COVID-19 crisis 

View this session on-demand now, and you'll learn about:

  • What modified consumer behaviors have come about as a result of the pandemic
  • How the pandemic has changed financial services relationships with regulators
  • In what ways the pandemic has changed business continuity and crisis management programs

About the speakers

Sigga Sigurdardottir, Chief Customer Officer, Tesco Bank

Mizinga Melu, Managing Director, Absa Bank Zambia