Webinar Replay: Managing Incidents and Events through Resident and Community Engagement

Date/Time: Thursday, October 22, 2015, 2:00 PM (ET)/11:00 AM (PT)
Steve Goldman, MIT

Residents and Community Groups have several means to obtain needed information. Typically when it comes to area events such as a local festival or critical incidents such as a major traffic accident, they will go to their most trusted and reliable sources. Municipal organizations such as Law Enforcement and Public Agencies should be in this set of sources. However without trust or awareness, their constituents will not listen to or even be able to hear the message. So how do municipal organizations bridge this communication gap?

Register for the replay of our exclusive Expert Insights Webinar with Dr. Steve Goldman, Communications Expert and Lecturer at MIT. During the webinar “Managing Incidents and Events through Resident and Community Engagement,” Dr. Goldman discusses how municipal organizations should develop and deliver information to ensure those they serve are well informed. Webinar topics include:

  • Building trust in the community
  • How groups react during an emergency
  • How can we prevent event escalation
  • Best practices for communicating relevant non-emergency events/updates
  • What kinds of events should be communicated
  • Messaging best practices


Register for the webinar:

DR. STEVEN B. GOLDMAN is an internationally recognized expert and consultant in Business Continuity, Crisis Management, Disaster Recovery, and Crisis Communications. He has over 35 years experience in the various aspects of these disciplines, including program management, plan development, training, exercises, and response strategies. His background is comprehensive yet unique in that he has been a professional engineer, corporate spokesperson, manager of media relations, business continuity planner, crisis responder, consultant, and a Fortune 500 Company’s Global Business Continuity Program Manager. He has been invited to speak at industry conferences globally. Dr. Goldman is a cofounder and Senior Lecturer at MIT’s “Crisis Management & Business Continuity” Professional Education summer course. Currently he provides expert hands-on consulting services to corporations, non-profits, and government agencies worldwide.