Join Regina Phelps for our webinar From Routine to Crisis: An Escalating IT Incident where we will take a deeper look at an emerging IT crisis. The webinar will start with exploring how a department uses its incident management process to manage the more routine IT outages and events. It then progresses an incident from the routine to the crisis and details: who to call, how, and the structure of that process. We will also discuss how to design simple, realistic exercises to engage everyone, from the technologist all the way to the executive.

One of the issues facing technology organisations is how do they escalate an issue, to whom and when. This webinar begins with those basic issues and then ratchets up the pressure until the routine becomes the crisis.

Topics Covered

  • Give me five more minutes? When is five minutes too long?
  • Review likely incident management processes and how and where the technology issues best fit.
  • Tools and teams to develop a solid incident escalation process.
  • Better sooner than later…reaching out to the assessment teams.
  • Simple exercises to build capability.
  • What are the possible communication challenges and solutions?


From Routine to Crisis: An Escalating IT Incident


Register for the Webinar

Regina Phelps Headshot

Regina Phelps is an internationally recognised expert in the field of emergency management and continuity planning. Since 1982, she has provided consultation and educational speaking services to clients in four continents. She is founder of Emergency Management & Safety Solutions, a consulting company specialising in incident management, exercise design, and continuity and pandemic planning. Clients include many Fortune 500 companies. Ms. Phelps is a frequent top-rated speaker at well-known conferences such as the Disaster Recovery Journal, CP&M, and the World Conference on Disaster Management. She is frequently sought out for her common sense approach and clear, clean delivery of complex topics.

Webinar featuring Regina Phelps
September 29, 2015, 2:00PM British Summer Time, 9:00AM Eastern US