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When companies are asked what areas need to be improved after any disaster, inevitably, “communications” shows up as one of the most important areas for improvement. “Communications” is, of course, a broad topic; however, there is one comment that is probably heard more than any others: “Communications need to be more timely.”

If that’s been your company’s experience, this whitepaper focuses on a four-part solution that will help solve this long-standing problem.
Topics Covered:
  • Developing a communications governance document, detailing who approves what message, when, and how.
  • Creating a crisis communications plan that notes clear roles and responsibilities.
  • Developing pre-written and approved templates for prompt communication.
  • Identifying effective communication tools that get your message out right away.
  • Attend this presentation and walk away with some concrete solutions and ideas to fix to the age old problem of slow communications.

Crisis Communications Messaging Best Practices


Regina Phelps is an internationally recognized expert in the field of crisis management, exercise design, and continuity planning. Since 1982, she has provided consultation and speaking services to clients in four continents. She is founder of Emergency Management and Safety Solutions, a consulting company specializing in crisis management, exercise design, and continuity and pandemic planning.