Download the Executive Brief

System outages and other critical IT incidents can hurt your brand image & bottom line if customers aren’t informed about what is happening. How can you keep your customers informed during these events to minimize damage?

CIO Insight - Executive Brief
Incident Management: How to Keep Users in the Loop

In this executive brief from CIO Insight, Incident Management: How to Keep Users in the Loop, you will learn about best practices for communicating with outside stakeholders during IT incidents and how automated communication can speed up problem resolution while reducing inbound customer service requests.