IT Incident Management in xMatters: From Alert to On-Call Response


See how responders turn an alert into an assigned incident.

When a critical application goes down, the on-call team needs to assess the alert, initiate an incident, and take responsibility for the response. How smoothly does your team move through those steps?

Join Everbridge Sales Engineer Matt Steele for a 30-minute webinar with a live demo and Q&A. Matt will follow a simulated outage through xMatters and ServiceNow, showing how a responder’s actions move the incident forward.


See xMatters in action

During the live demo, you’ll see how to:

  • Respond to a monitoring alert with Initiate incident to create a ServiceNow incident.
  • Respond to the resulting incident alert with Assign to me to update the incident assignment.
  • Use Engage with xMatters as the response continues.

 

If you lead incident response, run a service desk, or manage on-call escalations, bring your questions for the live Q&A.

 

Thursday, November 19, 2026 | 11:00 AM ET

Your xMatters Enterprise Sales Engineer

Matt Steele

Matt Steele is an Enterprise Sales Engineer at xMatters, an Everbridge company, with six years of experience helping enterprise customers improve incident response and team coordination.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL

12-1:00pm

Lunch/Registration

1-1:10pm

Welcome Remarks:

Teresa Anderson

1:10-2:00pm

Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan

2-2:50pm

Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle

2:50-3:20pm

Break

3:20-4:20pm

Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey

4:20-4:30pm

Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

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