Drowning in Alerts? How Service Intelligence Brings Clarity to IT Ops


IT Operations teams are drowning in data but starved for clarity. Dozens of tools generate thousands of alerts, yet responders still spend precious minutes, or even hours, piecing together root causes and understanding business impact. xMatters Service Intelligence changes this.

In this session, we’ll explore how leading organizations are moving beyond conventional monitoring toward systems that understand relationships, anticipate risks, and guide teams to faster, more informed decisions. We’ll break down how service dependency mapping, impact visualization, and contextual analytics help teams respond not just more quickly, but more intelligently.

Thursday, February 26 | 11:30 AM ET

The speaker

Tim Wilde, Senior Manager, Sales Engineering - xMatters

Tim Wilde is the Senior Manager of Sales Engineering for Everbridge xMatters, leading pre-sales and supporting key customers to improve and accelerate incident response. He brings nearly 30 years of experience across IT service management, operations, sales engineering, and professional services.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL

12-1:00pm

Lunch/Registration

1-1:10pm

Welcome Remarks:

Teresa Anderson

1:10-2:00pm

Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan

2-2:50pm

Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle

2:50-3:20pm

Break

3:20-4:20pm

Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey

4:20-4:30pm

Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

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