5 best practices for automating major incident management

From first signal to coordinated action - with less manual effort.

Major incidents move quickly. Your response should too.

Manual triage, handoffs, and unclear ownership cost critical time. Join Everbridge xMatters to learn where automation can remove friction across the response lifecycle.

What you'll learn

  1. Trigger the right workflow sooner. Use severity, impact, and service criteria to automate the next step.
  2. Add context from the first alert. Give responders ownership, dependency, and change information upfront.
  3. Automate engagement and escalation. Reach the right on-call resolvers without manual chasing.
  4. Coordinate action across your toolchain. Connect ITSM, monitoring, chat, communications, and remediation.
  5. Improve every playbook. Use response data to find bottlenecks and refine workflows.

What you'll take away
A five-part framework for identifying automation opportunities and making major incident response faster and more consistent.

Who should attend
Major Incident Management, IT Operations, DevOps, SRE, digital operations, business continuity, and operational resilience teams.

Register now
Learn what to automate first - and how to keep improving after every incident.

Can't attend at the scheduled time? Register anyway and we'll send you the recording after the webinar.

Tuesday, September 29, 2026 | 4:00pm BST | 11:00am EDT

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The Speakers

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL

12-1:00pm

Lunch/Registration

1-1:10pm

Welcome Remarks:

Teresa Anderson

1:10-2:00pm

Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan

2-2:50pm

Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle

2:50-3:20pm

Break

3:20-4:20pm

Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey

4:20-4:30pm

Closing Remarks:

Teresa Anderson

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