Beyond Alerts: Rethinking the Future of Incident Management


How automation, enriched signals, and service intelligence transform response from firefighting to foresight.

Incident management can no longer be just about sending alerts. Modern digital operations demand context, intelligence, and automation to keep teams ahead of disruptions. In this session, we’ll explore how enriched signals, native automation, and real-time service intelligence help organizations cut through the noise, resolve issues faster, and adapt seamlessly to changing environments.

Watch this intuitive recording and discover how the right capabilities can transform incident management from reactive firefighting into proactive operational excellence.

Thursday, October 30, 2025 | 11:30am - 12:00pm ET

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The speaker

Tim Wilde

Tim Wilde is Sr. Manager of Sales Engineering for Everbridge xMatters, leading Pre-Sales and supporting top customers to improve incident response. With nearly 30 years in IT, his background spans IT Service Management, Operations, Customer Support, Sales Engineering, and Product Marketing. He previously held senior roles at EasyVista, Allen Systems Group, and NTR North America.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL

12-1:00pm

Lunch/Registration

1-1:10pm

Welcome Remarks:

Teresa Anderson

1:10-2:00pm

Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan

2-2:50pm

Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle

2:50-3:20pm

Break

3:20-4:20pm

Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey

4:20-4:30pm

Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

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