From Signals to Insight: Elevating Incident Management with Service Intelligence


IT Operations teams are drowning in data but starved for clarity. Dozens of tools generate thousands of alerts, yet responders still spend precious minutes, or even hours, piecing together root causes and understanding business impact. xMatters Service Intelligence changes this.

In this session, we’ll explore how leading organizations are moving beyond conventional monitoring toward systems that understand relationships, anticipate risks, and guide teams to faster, more informed decisions. We’ll break down how service dependency mapping, impact visualization, and contextual analytics help teams respond not just more quickly, but more intelligently.

Thursday, December 18, 2025 | 11:30am - 12:00pm ET

Presented by

Tim Wilde

Tim is Sr. Manager of Sales Engineering for Everbridge xMatters, leading Pre-Sales and supporting top customers to improve incident response. With nearly 30 years in IT, his background spans IT Service Management, Operations, Customer Support, Sales Engineering, and Product Marketing. He previously held senior roles at EasyVista, Allen Systems Group, and NTR North America.

Daniel Topham

Daniel Topham is a Senior Principal Sales Engineer at xMatters, an Everbridge Company, with a deep expertise in workflow automation and technical sales. With nearly a decade of experience, he has a proven ability to guide enterprise clients through complex sales cycles, demonstrating the value of integrated solutions that improve operational efficiency and resilience.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL

12-1:00pm

Lunch/Registration

1-1:10pm

Welcome Remarks:

Teresa Anderson

1:10-2:00pm

Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan

2-2:50pm

Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle

2:50-3:20pm

Break

3:20-4:20pm

Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey

4:20-4:30pm

Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

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