Automation at the Core: Redefining Incident Response


Automation has become a buzzword in every corner of IT. However, not all automation is created equal. As organizations race to reduce response times and operational costs, the real differentiator lies in automation that’s built directly into your incident management platform. 

In this session, we explored how deeply embedded, no-code automation and auto-remediation workflows transform digital operations from reactive firefighting to proactive resilience. Through real-world use cases, we’ll show how teams are: 

  • Detecting and resolving incidents automatically, before users even notice. 
  • Accelerating Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) by up to 70%. 
  • Freeing engineers from repetitive manual tasks to focus on innovation. 

Whether you’re modernizing your incident response, scaling operations, or simply tired of alert fatigue, this session will help you understand how native process automation and auto-remediation can unlock the next level of operational excellence. 

Watch this recording and see automation not just as a tool, but as the heartbeat of resilient digital operations.

Thursday, November 20, 2025 | 11:30am - 12:00pm ET

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The speaker

Tim Wilde

Tim is Sr. Manager of Sales Engineering for Everbridge xMatters, leading Pre-Sales and supporting top customers to improve incident response. With nearly 30 years in IT, his background spans IT Service Management, Operations, Customer Support, Sales Engineering, and Product Marketing. He previously held senior roles at EasyVista, Allen Systems Group, and NTR North America.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL

12-1:00pm

Lunch/Registration

1-1:10pm

Welcome Remarks:

Teresa Anderson

1:10-2:00pm

Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan

2-2:50pm

Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle

2:50-3:20pm

Break

3:20-4:20pm

Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey

4:20-4:30pm

Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

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