Enhance ServiceOps and eliminate business disruptions with AI automation

IT Organizations must deliver innovation with increasing velocity to stay competitive and ensure the availability of business services. Increased velocity, including new technology and functionality, brings new business capabilities but also complexity and risk with each change. While we have significantly automated build and deployment pipelines, issue and incident response are still fundamentally a manual process. When we encounter large, complex problems these bring even more manual steps, slowing your ability to mitigate and resolve issues impacting business services. In this session we discussed how our clients are leveraging an “automation first” mindset to resolve issues before they impact business services.

Key Takeaways:

• Strategies to eliminate or reduce impacts to business services
• How to leverage advanced automation to response times and increase operational resilience
• Real-world use cases and success stories from organizations across industries
• Approaches to ensure compliance, reportability, while improving culture through innovation

No two organizations are exactly the same, but every organization can more forward toward improving processes using automation to bring speed, consistency, simplification and AI-based capabilities to your resolution processes. At the same time, adaptability of your process and automation are also critical to your success with ever changing environments and services.

Watch now as we explore real-world success stories, learn about the latest advancements, and understand how Everbridge can revolutionize your organization's approach to ServiceOps to ensure business services are available.

The speakers

Paul Porter, Everbridge & xMatters, Senior Director Presales & Professional Services

Paul is a global leader of solution engineering and professional services with focus on bringing resilience to cloud, premise and hybrid applications. He’s seen more than 25 years of evolution in the IT world and helped many organizations improve their business outcomes by leveraging new processes & technology, and most recently in the AIOps, DevOps and DevSecOps. Paul has worked for startups as well as large organizations like Accenture and Hewlett-Packard, and is currently part of xMatters, which is an Everbridge company. He holds a BS & MS in Computer Science/Math.

Matt Frauenhoffer, Product Marketing Manager for xMatters

Matt Frauenhoffer is the Product Marketing Manager for xMatters, with over 15 years of IT and Software Development experience in various roles throughout his career. Outside of work, Matt is also a volunteer firefighter and EMT with his local community fire department. He enjoys helping people and organizations, no matter what challenges they might be facing, with a collaborative and blameless approach.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL




Welcome Remarks:

Teresa Anderson


Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan


Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle




Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey


Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

Watch on demand