Automation and AI: A Strategy to Minimize Unplanned Work

Organizations are finding themselves face-to-face with more unplanned work than they have in the past. And, since the cost of disruption is closing in on $12,900/min and 73% of strategic objectives are being impacted, the search to minimize these disruptions is ever-increasing.

A recent study from leading IT research firm Enterprise Management Associates (EMA) has explored and revealed the facts on how automation and AI can be utilized to reduce the impact of unplanned work. Digital Operations enables enterprises to streamline their digital transformation while ensuring efficient real-time collaboration between IT service and IT operations.

Join us as we bring together industry experts

Valerie O'Connell, EMA Research Director

Bill Reese, Everbridge Product Marketing Director

Register now to secure your spot as we reveal practical ways organizations successfully use AI and automation to minimize unplanned work.

Can't wait and want more information about Digital Operations now? Read our recent blog post.

Tuesday, June 13, 2023 | 2:00 PM ET

The speaker

Valerie O'Connell

Valerie is a Research Director, covering excellence in Digital Services execution. Her practice area views ITSM (products, people, and processes) as a hub of business and service innovation. With deep roots in AIOps, asset, customer/end-user experience, and project/portfolio management, this area covers the range of powerful possibilities in the growing ITSM ecosystem. Recent research, such as “Automation, AI, and Analytics: Reinventing ITSM” and “The Enterprise Service Management (R)evolution”grounds this practice with practical insight for near-term decision-making.

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