Adaptive Incident Response: How To Build The Business Case For Automation

Automation and AI are changing the face of IT service, but some things never change. When incidents happen, people, processes, and tools must converge to comprehend and tame a whirlwind of complexity and change. Minutes are counted in monetary measures.

Common sense argues strongly for mastery of incident response. But IT professionals frequently find it difficult to build a compelling business case for the solutions, tools, and processes they need to get the job done.

This webinar takes a clear, research-based approach to building the business case for adaptive incident response. Watch Valerie O’Connell, Research Director for Enterprise Management Associates, a leading research firm and Matt Frauenhoffer, Product Marketing Manager at xMatters, as they share a qualitative and quantitative approach to the topic.

The speakers

Valerie O'Connell, Research Director for Enterprise Management Associates

Valerie O’Connell leads the Digital Service Execution practice at Enterprise Management Associates (EMA). Her practice encompasses intersections and innovations across AIOps, asset management, end-user experience, ITSM/ESM, and business context as they interact to deliver excellence in digital service.

Matt Frauenhoffer, Product Marketing Manager for xMatters

Matt Frauenhoffer is the Product Marketing Manager for xMatters, with over 15 years of IT and Software Development experience in various roles throughout his career. Outside of work, Matt is also a volunteer firefighter and EMT with his local community fire department. He enjoys helping people and organizations, no matter what challenges they might be facing, with a collaborative and blameless approach.

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The Agenda

Take a peek at our agenda for this live event, and we hope to see you there!

Wednesday, June 1 | 12-4:30pm CT

Palmer House Hilton in Chicago, IL




Welcome Remarks:

Teresa Anderson


Keynote: Resilience During COVID: From Fighting Crime to Protecting Employees

Chief Brendan Deenihan


Trends and Strategies for Managing Risks with a Hybrid Workforce

George Siegle




Panel Session: Operational Resilience in an Ever-Changing Risk Landscape

Teresa Anderson | George Siegle Chf. Brendan Deenihan | Thomas Henkey


Closing Remarks:

Teresa Anderson

Here’s a snapshot of some of the brands we are proud to work with.

Watch on demand