Automation and AI are changing the face of IT service, but some things never change. When incidents happen, people, processes, and tools must converge to comprehend and tame a whirlwind of complexity and change. Minutes are counted in monetary measures.
Common sense argues strongly for mastery of incident response. But IT professionals frequently find it difficult to build a compelling business case for the solutions, tools, and processes they need to get the job done.
This webinar takes a clear, research-based approach to building the business case for adaptive incident response. Watch Valerie O’Connell, Research Director for Enterprise Management Associates, a leading research firm and Matt Frauenhoffer, Product Marketing Manager at xMatters, as they share a qualitative and quantitative approach to the topic.