Paul Porter, Vice President of Sales Engineering, xMatters, Everbridge
DevOps and Agile are commonplace practices in the enterprise today, and the advent of CI/CD pipelines has added monitoring and automation to the process, creating conduits for delivering code changes
frequently and reliably.
But when it comes to incident response—the process of relaying data among systems while engaging the right people to resolve everything from data breaches to
digital service interruptions—it's still mostly a bunch of people staring at a bunch of screens waiting for things to go wrong.
This Tech Talk applies some of the lessons learned from
DevOps and Agile practices to the process of automating incident response in your organization.
In this Tech Talk, you'll learn:
- Why you should automate your incident response processes How to develop a "value stream map"
- How to engage and track "resolvers" How to employ "automated remediation"
- How to think about incidents as "business impacting events"
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About the speaker
 Paul is the VP of Sales Engineering with over 25 years of IT consulting, sales and presales experience. He joined xMatters, now an Everbridge company, in 2011 and manages the global presales team supporting new and existing clients. Prior to xMatters, he served in presales management and sales roles with Mercury, HP, and multiple startup software companies. He was also a leader within the Advanced Systems Group within Accenture. Paul holds a BS in Computer Science & Math, and a MS in Computer Science from Baylor University. |