Mike Christiansen, Solution Architect at Everbridge

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Organizations rely heavily on digital services and applications to deliver continuously available value to the business. When an issue occurs, the potential risk of losing revenue, damaging customer relationships, and upsetting employees depends on an incident resolver’s ability to quickly restore services before the business is impacted.

AI-powered Service Intelligence integrates the critical insights, situational context, and automation capabilities you need to rapidly restore your digital services into a high-performance console for incident commanders. Make decisions quickly and take immediate action to ensure services are always available to the business users that depend on them.

In this webinar you will discover how a Digital Operations platform with Service Intelligence allows organizations to visualize incidents in real-time, gain greater insight into their root cause, and remediate issues faster with service-centric automation.

About the speaker

Michael is the Solution Architect for CEM Digital at xMatters, an Everbridge Company, providing a Service Reliability Platform for integrating and orchestrating better, faster Incident & Defect Management for Critical Event Management in enterprise scale corporations. With his background in Service Management, PMO, Devops process automation, and Critical Event Management he understands the hows and whys of empowering customers to automate steps in responding to critical events, creating a resilient environment.

Watch the Webinar On-Demand