Stephanie Balaouras, VP & Group Research Director at Forrester

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Tuesday, September 21, 2021 | 11:00am ET

To succeed in the 2020s, executives and technology leaders must help their firms navigate the post-pandemic new normal, enable technology-driven innovation, and deliver on the goal of customer obsession. Forrester has coined the phrase "future fit technology" as the strategy for firms to thrive in these conditions. There are three primary future-fit capabilities — adaptivity, creativity, and resiliency. Firms with more mature resilience capabilities grew at a rate of 2.4 times their industry average, according to Forrester's Q3 2020 North American Future Fit Technology Survey.

In this session, special guest speaker, Stephanie Balaouras, VP & Group Research Director at Forrester will discuss:

  • The definition of resiliency and practices that help firms survive
  • A deep dive into the seven pillars of business resiliency
  • Capabilities organizations need to master to turn resiliency into a competitive advantage
About the speaker

Stephanie leads the research organization at Forrester that serves Infrastructure & Operations Professionals and Security & Risk Professionals. Her team's research agenda encompasses designing, building, and automating resilient systems, technologies, and processes that firms need to drive innovation, accelerate time-to-market, prepare employees for the future of work, engage and secure customers, reduce risk, and protect the brand. Stephanie has more than 20 years of experience in enterprise risk, information security, and IT infrastructure and operations.

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