An IDG Survey: 4 Consistent Findings
The longer a company takes to address an IT issue, the more severe the impact on the IT staff, end-users, and ultimately on the business as a whole. An IDG survey found that it takes most companies 25 to 39 minutes just to assemble an incident response team before it actually begins to respond.
Organizations that haven’t recently assessed their incident response processes may be surprised to discover how many opportunities there are to implement automation at even the earliest stages. In this white paper, IDG explores the findings of a survey of how the IT response process is handled in the industry and what tools are used.