Eric Maxwell, Solutions Architect at Everbridge
As organizations plan for and assess the impact of IT incidents, one KPI that is often used is the Mean Time to Resolution / Repair or “MTTR” - the average time required to resolve a service issue. The lower the MTTR, the smaller the business impact an IT incident will have.
When it comes to incident management we are all trying to reduce MTTR or improve incident response quality. How do people, data, and time come together to help us maximize our incident response? Watch as we discuss this relationship and how we can improve our incident process by:
- Notifying and bring together resources in a timely manner
- Automatically involving and easily bring in the right people
- Providing them the information and context they need
About the speaker
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