Reduce your Mean Time to Repair

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Despite continued advances with technology in today’s digital world, information remains our most valuable commodity. To an organization, the speed at which this information is delivered, recognized, and analyzed is critical to their success in effectively mitigating the impact of an IT incident. In other words, Mean Time to Repair (MTTR) is best solved by reducing the Mean Time to Know (MTTK).

With this in mind, let’s take a look at 10 reasons your MTTK is not optimized and why your IT incidents are not being resolved fast enough. We have also included several tips to improve your performance to take your IT communications to the next level.

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