Featuring Guest Speaker Will McKeon-White of Forrester and Vincent Geffray, Sr. Director of Product Marketing of Everbridge

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Today, most IT organizations follow an internal procedure when responding to critical incidents, which is usually prescriptive, manual, or tribal-knowledge-based. These types of procedures can lead organizations to consistently miss their service-level agreements (SLAs).

There are many causes for service disruption:

  • Data Center Management: Power outages, AC break down, flooding, weather-related destructions
  • IT failures
  • Network outages
  • Application latency, outages
  • 3rd party vendor failure (app & infra hosting)
  • Regression, change
  • Cyber-attacks (malware, ransomware, DDoS)

With the proliferation of IT incidents, it is time for senior IT executives to shake things up and decide that it makes more business sense to invest incident response improvement than it does to continue funding the status quo.