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Effective crisis management requires four basis elements. If these aren't in place, your company will likely stumble right at the beginning of a crisis, and will likely make critical errors in the initial response and recovery efforts. 

In this white paper, 4 Key Elements of Effective Crisis Management, Regina Phelps, Founder, Emergency Management & Safety Solutions, discusses what your organization must do to create an effective crisis management team and process that will help you successfully manage incidents, both large and small. The four critical elements - that are often missing in crisis management teams and plans - are:
  1. Clearly identified team roles and responsibilities
  2. A formal incident assessment team and process
  3. Effective Incident Action Planning (IAP) skills
  4. Effective crisis management team communication

4 Key Elements of Effective Crisis Management


Regina Phelps is an internationally recognized expert in the field of emergency management and continuity planning. Since 1982, she has provided consultation and educational speaking services to clients in four continents. She is founder of Emergency Management & Safety Solutions, a consulting company specializing in incident management, exercise design, and continuity and pandemic planning. Clients include many Fortune 500 companies. Ms. Phelps is a frequent top-rated speaker at well-known conferences such as the Disaster Recovery Journal, CP&M, and the World Conference on Disaster Management. She is frequently sought out for her common sense approach and clear, clean delivery of complex topics.