The Six Stages of a Crisis: Stage Five: The Resolution Phase

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After a crisis, your focus is on maintaining operations and recovering from loss – but you also need to manage the well-being of people who have been impacted. Clear, direct communication to employees, partners, and customers as a disruptive event is resolved helps eliminate confusion, dispel misinformation, and speed your recovery efforts.

In this paper, communication expert Dr. Robert Chandler summarizes key recommendations for ensuring your messages account for the emotional, physical, and cognitive well-being of contacts.