July 26, 2011 | 10:00am Pacific Time
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You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s reputation?
From Enron’s inauspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations.
Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
What you will learn:
• How to transform crisis into confidence
• Comparing different communication strategies
• What types of messages help you get back into the good graces of your constituents
From Enron’s inauspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations.
Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
What you will learn:
• How to transform crisis into confidence
• Comparing different communication strategies
• What types of messages help you get back into the good graces of your constituents
