Reduce Alert Fatigue with targeted Self Service Subscriptions

Far too often a wide net is cast around recipients of IT FYI Notifications, resulting in alert fatigue. In this webinar Bart and John from the Professional Services team will be walking through the feature of Incident Subscriptions, which allows customers to empower their recipients to choose exactly what they want to get notified about and when. No administrative overhead as this feature even allows your recipient base to create their very own unique subscriptions for ultimate notification control to preemptively alert end user to reduce incoming ticket volume.

• Create and Publish subscriptions to the Self Service Member Portal
• Allow recipients to Create their own desired subscriptions based on variable value combinations
• No complex logic needed on the Incident template
• Ability to subscribe recipients on their behalf