Webinar Replay: IT Alerting Tips and Tricks
A major IT issue arises, a ticket is created within ServiceNow…. Now What? If it takes your organization more than 5 minutes on average to engage the right IT staff based on incident severity, group, location, or who’s on-call then this complimentary webinar is for you!
What’s in it for you?
You work in IT Operations, learn how:
- Targeted notifications with automatic escalation eliminates alert fatigue and increases people accountability.
- On-call schedule management helps only contact the right staff based on who’s on-call.
- 1-click access to conference bridge from SMS or voice calls makes the whole investigation and incident resolution process more efficient.
- ServiceNow + Everbridge can contact the right on-call IT experts when a major incident occurs.
- Track who respond to the targeted notifications, who and when they join the conference bridge.
- Simultaneously you can keep informed your senior management, stakeholders or key customers
- Proactively notify the impacted customers so that you limit the spike of inbound call volumes into the Service Desk
- Your organization can save hundreds of thousands of dollars per major incident with automated communication workflows.
Register for the webinar replay: