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Gartner Report: Effective Communication and Collaboration Drives Real Cost Savings in IT Support ServicesImproving the communication and collaboration practices of Infrastructure and Operations (I&O) organizations isn't just good for customer experience; it can deliver significant costs savings. It is crucial that I&O organizations' communication efforts enable the I&O team to work more efficiently on business priorities. IT is often perceived by businesses as overdoing things that are not necessary and not doing enough when necessary. There are definitive ways the service and support processes can improve communication and prioritize effectively.

Read the following Gartner brief from analyst Jeffery M. Brooks, Effective Communication and Collaboration Drives Real Cost Savings in IT Support Services. In this brief, Jeffery reveals from three Gartner clients key challenges they face and how they can successfully improve these challenges with the way I&O organizations communicate during incidents.

Those three ways include:

  • Target communications
  • Improve time to collaboration
  • Take action

Download Effective Communication and Collaboration Drives Real Cost Savings in IT Support Services today!


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Effective Communication and Collaboration Drives Real Cost Savings in IT Support Services
Jeffrey M. Brooks, 11 October 2012

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