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In a matter of minutes, IT downtime can negatively impact hospital and provider reputation, as well as the quality of patient care. How can effective incident management limit the impact of critical IT incidents?

In this Executive Brief from CIO Insight, The Four Key Challenges to Managing Critical IT Incidents, you will learn four trends that contribute to IT downtime, four metrics you need to consider to improve your Mean Time to Repair, and how communication can help your overall resolution process.

The Four Key Challenges to Managing Critical IT Incidents